FAQ
1. Do you offer refunds or returns?
At the moment, we do not offer refunds or returns.
We do, however, allow exchanges under the conditions below.
2. What is your exchange policy?
Exchanges are accepted within 7 days of receiving your order, provided that:
• The item is unworn and unused
• All original tags are still attached
• The garment is returned in its original condition
Kindly note that items showing signs of wear, washing, alterations, stains, odours, or damage will not be eligible for exchange.
3. Can I exchange for another size or design?
Yes, exchanges are subject to availability.
• Exchanges are limited to one time per order
• If the requested item is unavailable, we may offer store credit at our discretion
4. Are sale or promotional items exchangeable?
Items purchased during sales, promotions, or special releases are not eligible for exchange or refund.
5. How do I request an exchange?
Please reach out to us within 7 days of receiving your order via:
• Instagram DM, or
• Email (info@sherbysherly.com)
Kindly include your order number and details of the item you wish to exchange.
6. Who covers the shipping cost for exchanges?
Shipping costs for exchanges will be borne by the customer. We are not responsible for parcels lost or damaged during return transit.
7. Product condition & measurements
All garments are carefully checked before shipping.
Minor differences in measurements (±1–2cm) or slight colour variations due to lighting and screen settings are considered normal.
8. A gentle note
To ensure fairness to all customers, we reserves the right to decline exchange requests that do not meet the above conditions.
9. Policy updates
We may update these policies from time to time without prior notice.
By placing an order, customers acknowledge and agree to the above terms.
