Terms of service

OVERVIEW

Welcome to sher. The terms “we”, “us” and “our” refer to sher. sher operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience.

Our store is hosted on Shopify Inc. (“Shopify”), which provides us with the e-commerce platform that allows us to sell our products and Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy and Refund Policy), govern your access to and use of the Services. Please read these Terms carefully before using our website.

By visiting, accessing, or using any part of the Services, you agree to be bound by these Terms. If you do not agree to all the Terms, you must not access or use the Services.

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SECTION 1 – ELIGIBILITY AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use the Services under your supervision.

To access certain features of the Services or place an order, you may be required to provide personal information, including your name, email address, billing address, payment details, and shipping information. You represent and warrant that all information you provide is true, accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You may not transfer, sell, or assign your account to any third party.

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SECTION 2 – PRODUCTS AND DESCRIPTIONS

We make every effort to display our products as accurately as possible. However, colors, textures, and appearances may vary depending on your device, screen settings, and lighting conditions.

We do not guarantee that the appearance or quality of any product will meet your expectations or be identical to how it appears online.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue or limit the quantity of any product at our sole discretion.

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SECTION 3 – ORDERS AND ACCEPTANCE

By placing an order with sher, you are making an offer to purchase. All orders are subject to acceptance by us. An order is not considered accepted until payment has been successfully processed and we have issued an order confirmation.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be placed by resellers or distributors. If we cancel or modify an order, we will attempt to notify you using the contact information provided.

All purchases are subject to our Refund Policy.

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SECTION 4 – PRICING AND PAYMENT

All prices are listed in the applicable currency and are subject to change without notice. Prices displayed do not include shipping fees, duties, customs charges, or taxes unless otherwise stated.

You agree to provide current, complete, and accurate payment and billing information for all purchases. By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method and that all charges will be honored.

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SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our reasonable control.

Risk of loss and title for purchased items pass to you upon delivery to the carrier.

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SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including but not limited to text, images, graphics, logos, designs, videos, and trademarks, is owned by or licensed to sher and is protected by Malaysian and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

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SECTION 7 – THIRD-PARTY TOOLS AND LINKS

The Services may include tools, links, or content provided by third parties. We do not control and are not responsible for the content, accuracy, or practices of any third-party websites or services.

Your use of third-party tools or websites is at your own risk and subject to the terms and policies of those third parties.

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SECTION 8 – SHOPIFY PLATFORM

Our store is hosted by Shopify. However, all sales transactions are made directly between you and sher. Shopify is not responsible for any aspect of the transaction, including product quality, delivery, or disputes.

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SECTION 9 – PRIVACY

Your submission of personal information through the Services is governed by our Privacy Policy. By using the Services, you consent to the collection, use, and disclosure of your information in accordance with applicable Malaysian laws and our Privacy Policy.

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SECTION 10 – FEEDBACK

If you submit any suggestions, ideas, reviews, or other content (“Feedback”), you grant sher a perpetual, worldwide, royalty-free license to use, reproduce, and publish such Feedback for any purpose.

You represent that you own or have the right to submit the Feedback and that it does not violate any third-party rights.

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SECTION 11 – PROHIBITED USES

You may not use the Services for any unlawful purpose or in violation of these Terms, including but not limited to infringing intellectual property rights, transmitting malicious code, providing false information, or interfering with the security or functionality of the Services.

We reserve the right to terminate your access if you violate these Terms.

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SECTION 12 – DISCLAIMER OF WARRANTIES

The Services and all products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

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SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, sher shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or purchase of products.

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SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless sher, its affiliates, and service providers from any claims or damages arising from your breach of these Terms or misuse of the Services.

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SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

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SECTION 16 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

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SECTION 17 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page and will take effect upon posting. Your continued use of the Services constitutes acceptance of the updated Terms.

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SECTION 18 – CONTACT INFORMATION

For questions about these Terms, please contact us at:

sher
Email: info@sherbysherly.com